Safety and reporting

Safety / Reporting

Guidance for reporting abuse, suspicious activity, impersonation, and other concerns on 2016Chat.

Report a concern

To report abuse, harassment, impersonation, threats, suspicious activity, fraud, account compromise, or content that may violate policies, email support@2016chat.com.

What to include

Your account email or user identifier, if relevant.
The username, account, message, or interaction involved.
A short description of what happened and when it happened.
Screenshots or other context, if safe and appropriate to share.

Emergency situations

If there is an immediate danger or emergency, contact local emergency services first. 2016Chat email support is not an emergency response service.

Staying safe when meeting people

2016Chat helps you meet and message people nearby. We do not verify users' identities, so please use good judgement:

Get to know someone in the app before meeting in person.
Meet for the first time in a public place, and tell a friend or family member where you are going.
Make your own way to and from a meeting and look after your own belongings.
Never send money, share sign-in codes, or share financial details with someone you have met on the app.
Trust your instincts — if something feels wrong, leave, and block and report the user.

Report and block in the app

You can report a user or message and block a user at any time from within 2016Chat. Blocking stops further contact, and reports are reviewed; an account reported by enough different users may be suspended automatically.

Review and retention

2016Chat may preserve, review, restrict, remove, or report information where needed for safety, security, fraud prevention, legal compliance, dispute handling, support, or operations. Information may be deleted or anonymised when no longer needed, subject to limited retention for those purposes.

Suspended accounts and appeals

Accounts may be suspended automatically after multiple reports or after review. If your account was suspended or disabled and you believe it was a mistake, email support@2016chat.com with the username or account email connected with the account and a short description. We review appeals and restore accounts that were suspended in error.